We usually dispatch orders within 1–2 working days. Standard delivery takes 3–5 days depending on your location. Express shipping options are available at checkout for faster delivery.

Yes, we offer PAN-India delivery. No matter where you're located, we'll make sure your gift reaches your loved ones safely and on time.

We’re really sorry if that happens — your satisfaction means everything to us. If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.

Absolutely! During checkout, you can mention your preferred delivery date in the notes section, and we’ll do our best to ensure it arrives on or before that day.

Yes, we do! If you're looking to order in bulk or need gifts for your team, clients, or events, please contact us directly. We offer exclusive pricing and custom branding options for corporate gifting.

Once your order is shipped, you'll receive an email or SMS with a tracking link. You can also log in to your account on our website to check your order status anytime.

If your order hasn’t been shipped yet, we’ll gladly cancel or modify it. Just contact us within 12 hours of placing the order. Once dispatched, changes are no longer possible.

Yes! Every order is beautifully wrapped, and you can also include a custom gift message at checkout — we’ll print it on a premium card and include it with the gift.

Since personalized items are custom-made just for you, they are not eligible for return unless damaged or incorrect. For non-custom items, we offer easy 7-day returns.

You can reach our support team via email at upharstore2025@gmail.com or WhatsApp us at +91-XXXXXXXXXX. We usually respond within a few hours during working hours.